Best receptionist handbook
If you looking for receptionist handbook then you are right place. We are searching for the best receptionist handbook on the market and analyze these products to provide you the best choice.
1. Veterinary Receptionist's Handbook
Description
Veterinary receptionists represent animal hospitals. They're the first people clients meet when arriving and the last seen when leaving. Veterinarian's messages are often delivered by them. One of the most rewarding positions at a practice, a veterinary receptionist is also the most important often deeply influencing the loyalty of clients.This handbook is written not only for practice managers to guide receptionists, but for receptionists to read themselves.
In addition to commonsense advice from experienced receptionists, it offers clear, concise instructions on animal care and veterinary customer service such as scheduling appointments, answering the phone, interacting with clients, contributing to practice marketing, handling emergencies, dispensing drugs. It also contains helpful answers to common questions about medical problems, surgical procedures including spay/neuter procedures, diagnostic tests, vaccinations, parasite control, and issues related to both small animals and horses.
Revised and refined to reflect the modern veterinary practice, the new 3rd edition features:
A new chapter on fast-growing social media, Web resources for medical/general practice info. Updated, easier-to-use look and feel.
It's the perfect training tool for new and eager-to-learn veterinary receptionists to excel at their job.
2. The Receptionist Handbook
Description
This no-nonsense guide to being a receptionist is just the handbook corporate America has been waiting for! Every front desk employee should be required to read this delightful, quirky little book. The illustrations keep it rolling, and the text is as insightful as it is humorous. It covers topics on clothing and image, core reception skills and more! With tips on how to get organized and examples of just what to say in every situation, this is a "must have" for any receptionist who has ever felt upstaged by the rest of the office!3. Medical Receptionist Handbook to Success
Description
Medical Receptionist Handbook to Success is a comprehensive learning tool for the enhancement of front office personnel in a healthcare setting. Handbook offers implementable tools to promote effective communication, customer service, and productivity.4. The Veterinary Receptionist's Handbook (2nd Edition)
Description
Everything a receptionist needs to know about scheduling, fee collecting, and answering clients' most common questions can be found in this indispensable handbook. Also includes a glossary of veterinary medical terms and a chart of vital statistics for dogs, cats, horses, ferrets, gerbils, hamsters, and rabbits.5. Veterinary Receptionist's Handbook by M.T. McClister (2014-03-01)
6. The Veterinary Receptionist: Essential Skills for Client Care
Feature
Used Book in Good ConditionDescription
As the first person that many people encounter in their contact with the veterinary practice, the veterinary receptionist has an important part to play in inspiring confidence in clients. The new edition of this popular book remains a unique guide specifically for the veterinary receptionist, providing practical, easily accessible information on how to fulfill this role professionally and efficiently. It advocates an understanding of the role of the receptionist as integral to the practice and supplies the basic information that every veterinary receptionist needs to function effectively. The new edition includes fully updated information on client service and dispensing as well as first aid along with 2 new chapters. The start of each chapter now has a summary outcome identifying specific objectives. The authors have included more scenario cases so the readers can identify more closely with the text.- The first UK book specifically written for the veterinary receptionist, providing quick access to the information most requested by clients
- Provides practical guidelines to improve professional practice - learn how to become more effective in your role as the 'face of the practice'
- Learn how to deflect and deal with complaints from angry clients, as well as coping with the distress caused by a pet's illness
- Case studies used to help the reader identify and learn about specific issues and situations
- The authors provide highly practical tips, checklists and quizzes throughout the book, promoting reader interactivity
- Fully revised and expanded chapters, including fully re-written chapters on labelling and dispensing; client care solutions; first aid; and client service
- Inclusion of more case study boxes and further reading references
- Fresh 2-colour text for easy reading and increased navigability
- New, durable cover
7. Milady's Salon Receptionist's Handbook
Feature
Used Book in Good ConditionDescription
This one-of-a-kind training manual will show students and professionals how to efficiently serve clients, staff and management. A "must have" resource, this manual covers everything a professional receptionist needs to know to succeed in a career, from procedures to techniques. Just some of what you will learn includes: -How to function as a more professional level and achieve a more satisfying position -How to run an appointment desk, greet clients, sell retail products and bookkeeping -How to establish positive relationships with management and staff ALSO AVAILABLE AUDIOTAPE, ISBN: 1-56253-307-X8. The Medical Secetary's and Receptionist's Handbook
Description
Edition; 5th ed. Physical description; vi, 376 p. : ill., forms ; 24 cm. Notes; Previous ed.: 1981. Includes index. Bibliography: p. 369. Subjects; Medical secretaries. Medical secretaryship - Manuals. Medical secretaryship. Genre; Illustrated.9. Medical Receptionists and Secretaries Handbook
Description
This best-selling classic has now been fully revised, expanded and updated. It has established itself over ten years and with three previous editions as the essential handbook for study and daily reference. Medical Receptionists and Secretaries Handbook, Fourth Edition contains vital information for all staff enabling them to work efficiently and effectively both within the NHS and private medical sectors. It encourages an understanding of the importance of administrative staff in providing high standards of patient care and promotes teamwork throughout the whole healthcare environment. No medical receptionist, secretary or healthcare administrator should be without it!10. Handbook for Hospital Secretaries and Receptionists
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